How One Company Cut Callbacks from 35% to 1% Using ThermoGrid
Fix It Right the First Time: ThermoGrid Helps Slash Repeat Visits and Boost Reviews
The Challenge: Callback Chaos Was Killing Efficiency
This home services company was bleeding time and profit due to high callback rates. With 35% of jobs requiring a return visit, the team was wasting valuable technician time, frustrating customers, and damaging their online reputation.
Inconsistent technician training and unclear job scopes were the core causes. Every missed detail came at a cost.
The Business Need: Scope It Right, Fix It Once
They needed:
- A way to standardize job scoping and technician instructions
- Coaching that built accountability and execution discipline
- A repeatable system to boost first-time fix rate and reduce callbacks
The ThermoGrid Solution
Application
ThermoGrid’s software enabled clear job scoping and technician workflows. Every task was outlined, scoped, and communicated effectively.
Business Advisory Services
RISE Coaching stepped in with customized training focused on communication, execution, and technician accountability—ensuring jobs were done right the first time.
Results Achieved
- Callback rate dropped from 35% to 1%
- Explosive growth in 5-star online reviews
- Higher first-time fix rate and stronger technician performance
- Boost in customer satisfaction and digital reputation
“Using ThermoGRID and RISE training cut our callbacks from 35% to 1%. Our 5-star reviews exploded.”
— Lori A., Dispatch Coordinator
Takeaway
Don’t let sloppy scopes and weak training drain your profits. ThermoGrid’s software and RISE Coaching can transform your team’s accuracy and customer satisfaction.
Ready to eliminate repeat work and earn more 5-star reviews? Let’s talk.
