The Challenge: Admin Work Was Drowning the Business

This plumbing company was struggling under heavy administrative overhead. For every two field technicians, there was one office staff member just to handle scheduling, paperwork, and reporting.

The constant burden of manual workflows, combined with no system for managing operations efficiently, stalled profitability and scalability.

The Business Need: Automate Without Sacrificing Service

They needed:

• A system that could automate core operations like dispatching, invoicing, and reporting
• Strategic coaching to reduce overhead and optimize team structure
• A way to boost efficiency and eliminate waste

The ThermoGrid Solution

ThermoGrid provided a full-stack solution that tackled both the systems and the strategy.

Application

ThermoGrid’s automation features eliminated the need for manual job tracking and paperwork, streamlining everything from scheduling to invoicing.

Implementation Services

A smooth rollout helped the team adopt the new system quickly—minimizing downtime and boosting productivity.

Business Advisory Services

RISE Coaching provided hands-on guidance on cost control, staffing ratios, and maximizing output, helping leadership turn efficiency into profit.

Results Achieved

• Office-to-field ratio improved from 1:2 → 1:4
• First-ever profit: 35% net margin
• Significant reduction in admin tasks and manual work
• Boosted efficiency and staff productivity across all teams

“We were drowning in admin costs. ThermoGRID automated so much that we hit 35% profit.”
— Sarah M., Plumbing Company Owner

Takeaway

This plumbing company didn’t just survive—they scaled smartly. By combining ThermoGrid’s automation with RISE Coaching, they turned operational chaos into streamlined success.

Want to cut admin waste and raise profits? Reach out today.