RISE Coaching: Business Training for Contractors Ready to Grow
Releasing Inner Service Excellence
RISE Training and Consulting: Empowering Business Growth with Comprehensive Online & In-person Programs
At RISE Training and Consulting, we are dedicated to helping businesses achieve sustainable growth through our innovative and comprehensive online training programs. Our approach is designed to equip your team with the skills and knowledge they need to excel in their roles, improve performance, and contribute to the overall success of your organization. We offer a robust blend of video lessons, detailed documents, interactive quizzes, webinars, and in-person training sessions, all tailored to meet the specific needs of your business. List of Classes at the bottom
Call Center Excellence
Our call center training program is crafted to enhance the efficiency and effectiveness of your customer service team. We focus on:
- Sales: Equip your call center representatives with the techniques they need to convert leads into loyal customers.
- Answering Phones: Master the art of professional and courteous phone communication to create a positive first impression.
- Booking Conversions: Learn strategies to increase the rate of successfully converting inquiries into booked appointments.
- Scheduling Strategy: Optimize your scheduling process to maximize productivity and customer satisfaction.
Technician Training
Technicians play a critical role in delivering quality service to your customers. Our program focuses on empowering your technicians to not only perform their technical duties but also contribute to sales and customer retention:
- Sales: Train your technicians to identify and capitalize on sales opportunities during service calls.
- Diagnosing Vitals: Enhance your team's ability to accurately diagnose and troubleshoot issues efficiently.
- Call by Call Management: Implement a structured approach to managing each service call to ensure consistency and customer satisfaction.
- Maintenance Agreements: Teach your technicians how to effectively promote and sell maintenance agreements, ensuring long-term customer relationships.
- Replacement Generation: Develop strategies for identifying and recommending equipment replacement, boosting your sales and service offerings.
Sales Program
Our comprehensive Sales Program at RISE Coaching is designed to help businesses achieve exceptional sales performance, increase closing ratios, and maximize average ticket values. Whether you're an individual salesperson or a business owner, our program provides the tools, strategies, and insights needed to transform your sales process.
- High Closing Ratios: We teach proven techniques to improve your sales conversations, build rapport, and overcome objections, leading to higher closing ratios.
- Maximizing Average Tickets: Learn how to increase the value of each sale by upselling and cross-selling, while ensuring customer satisfaction remains high.
- Tracking KPIs: We provide clear methods for tracking key performance indicators (KPIs) so you can monitor your sales performance in real-time, identify areas for improvement, and set measurable goals.
- Building Value: Master the art of demonstrating the unique value of your products or services, so customers are willing to invest more in what you offer.
Management Mastery
Strong management is the backbone of any successful business. Our management training program is designed to build leaders who can drive growth, foster accountability, and cultivate a thriving workplace culture:
- Sales: Equip your management team with advanced sales strategies and techniques to lead by example.
- Budgeting: Learn how to create and manage budgets that align with your business goals and ensure financial stability.
- Accountability: Establish a culture of accountability through clear expectations, regular feedback, and effective performance management.
- Performance Management: Implement systems to monitor and improve employee performance, ensuring your team consistently meets and exceeds expectations.
- Recruiting: Master the art of attracting and retaining top talent to build a strong, capable team.
- Strategic Planning: Develop and execute strategic plans that drive business growth and operational efficiency.
- Team Building: Foster a collaborative and supportive team environment that encourages innovation and high performance.
Online Program
Track your team's progress and quiz scores with the RISE Dashboard. New recruits are often assigned classes during their two-week notice with their current employer, ensuring they’re prepared to contribute from day one. By assigning classes, you enable your team to continually develop their skills and even gain knowledge of other departments, preparing them for future advancement within your company. We continually update our content.
Resource Center
From sales materials to books, surveys, scripts, and third-party content—everything your company needs in one place. Our new sales book is an excellent tool for presenting to customers, helping you close deals more effectively. It also serves as a valuable training resource for new team members, featuring self-guided audio training that covers every aspect of the sales process.
Company-Wide Development
To ensure that your entire organization is aligned and working towards common goals, we offer company-wide training programs that focus on essential soft skills:
- Time Management: Teach your team how to prioritize tasks and manage their time effectively to boost productivity.
- Empathy: Cultivate a culture of empathy within your organization to improve customer relationships and team dynamics.
- Active Listening: Develop active listening skills across your team to enhance communication and understanding.
- DISC Profiles: Utilize DISC profile assessments to better understand individual working styles and improve team collaboration.
Learning Formats
- Webinars: Join live, interactive webinars led by experienced sales coaches who provide in-depth training on effective sales strategies.
- Online Program: Access our robust online platform, which includes videos, quizzes, and resources to reinforce learning at your own pace.
- Onsite Training: For businesses seeking a hands-on approach, our experts will come to your location to deliver personalized, intensive training sessions for your sales team.
RISE Training and Consulting
Our mission is to empower your business with the tools and training needed to succeed in today's competitive marketplace. Our online programs, complemented by webinars and in-person training, provide a flexible and comprehensive solution to meet your business's unique needs. Whether you're looking to improve call center performance, enhance technician effectiveness, or strengthen management leadership, RISE is here to help you achieve your goals and drive lasting growth.
Let RISE Training and Consulting be your partner in success.
Some of the Areas We Train
Sales, Technician, Call Center, Recruiting, Administration, Management, Budgeting, Recruiting, Pricing, DISC Profiling, Values Index, Goal Setting, Overall Company Structure and Documentation, Scaling Up, Team Training, Marketing, IAQ and Add-on Sales, Referrals, Time Management, Technical.
Essential Growth Package
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Online Program (Videos, Quizzes, Documentation)
Enhanced Development Program
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Live Webinars + Online Program (Videos, Quizzes, Documentation)
Elite Success Strategy
$$$$
One-on-One Training & Support, Live Webinars, Online Program (Videos, Quizzes, Documentation)
Mastery Leadership Experience
$$$$$
Onsite Company-Wide Training, Group Collaboration, Visits to Other Shops, Live Webinars, and Online Program (Videos, Quizzes, Documentation)